Help & FAQ
Our Customer Service team is available to answer all your questions about our products, how to make an order and if you need technical support about our products.
Opening hours for our customer service: Monday-Thursday 07.30-16.00 | Friday 07.30-15.00 (Central European time).
Tel: +46 370 69 69 00
You can contact us via order.sweden@bufab.com 24 hours a day. Answers usually take place within 24 hours, during weekdays.
Delivery
What is the shipping cost?
Possible shipping costs will be presented in the order confirmation sent to wanted email address within three working days after placing an order on the web shop. The shipping costs depends on customer agreements.
How long is the delivery time?
The delivery time depends on whether the item is available (in stock), or not in stock (order item). The expected dispatch date will be presented on the official order confirmation, which will be sent to wanted email address within three working days after placing an order on the web shop.
Where is my order?
To find out your order status or if you have any questions regarding late deliveries- please email order.sweden@bufab.com.
How to
What does yellow and green stand for?
Yellow: Not on stock – longer delivery time
Green: In stock
I cannot find the product I need, what do I do?
Email order.sweden@bufab.com with
I cannot see product prices, what do I do?
Email order.sweden@bufab.com regarding the price on the product. The support will notify you when the case is updated.
Customer
I am a new customer, what do I do?
To be able to use the web shop for purchase, you need to have an account and log in to the web shop. Click on the New Customer link
Who can buy?
To be able to use the web shop for purchase, you need to have an account and log in to the web shop. Click on the New Customer link
Can I cancel or adjust my order?
In need of adjust or cancelling an order, contact order.sweden@bufab.com
Did my order go through?
When placing an order at BUFAB’s web shop, you will receive an order confirmation within three working days after placing an order, which is the official confirmation that your order has been processed.
I have forgotten my password, what do I do?
Click on the support link.
Can several people in my organization place orders?
Yes, please email order.sweden@bufab.com with name and email for the person you want to add to your organization
Reclaim
I have received a faulty delivery, what do I do?
Please contact order.sweden@bufab.com if you have received a faulty delivery.